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FAQ

  • To register, click on the "Login" button in the upper-right corner, after which a window will open. Select the "Register" button and you will find yourself on the corresponding page, where you need to fill in your personal data.

    Providing your full information will let us fulfill all your orders in the fastest and most convenient way for you.

  • After acquaintance with the features of the products, you just need to click on the button "Buy" to add the product to your shopping cart.

    Click on it.

    The shopping cart allows you to configure the number of products ordered, see the total cost. Go to the checkout page by clicking the "Continue shopping" button.

    If you haven't logged in yet, you have to fill out the necessary personal information in the newly opened fields for the finishing registration process.

    Select the shipping and payment methods, then click on the "Place Order Now" button to confirm the order.

  • Methods of Payment:

    • Cash on delivery
    • Online via website
    • Idram Payment System
    • Online Credit
    • Bank transfer

    Online Payment:

  • You choose the delivery method in the process of filling out and confirming the order.

    Standard: within 48 hours, having previously agreed with you the delivery time.

    Delivery in Yerevan:
    free on orders for 30,000 AMD or more,
    1200 AMD on orders under 30,000 AMD.

    The cost of the servicein regions depends on the distance to the delivery point. By filling the necessary data in the field in your Shopping Cart (region, city/village, address), you will see the cost of delivery. You can also get information about the rates by calling at +374 11 900 800.

    Customer pickup. make an order on the website and pick it up for free from any "Zigzag" store.

  • Our specialists are always ready to help you in case of problems encountered during the purchase.

    For a consultation please call +374 11 900 800 any day from 10:00 to 22:00 or send a question via messages. Our specialists will contact you as soon as possible.

    If you left your question on social networks on a non-working day, then our specialists will answer you  within the next working day.

  • A warranty operates for the whole assortment in the Zigzag stores chain for the mentioned period on the warranty card.

    You can call Zigzag Service center: 8833.

    The Service center is located at: 3 Tsitsernakaberd Highway, Yerevan, Dalma Garden Mall (entrance from the rear parking area of the shopping center).

    Working hours:
    Mon Tue Wed Thu Fri Sat (10:00-19: 00)
    Sun – non-working.

  • To get information about buying on credit, click the "Credit" button at the top of the site. On the "Credit" page, you will find information about the terms of the credit.

    For information about buying on credit, monthly payments, call (or visit) any of our stores. You can call us at +374 11 900 800․

  • After selecting a product or products, filling in the required fields, you can also choose the payment option "Online Credit" as a payment method, and then you will immediately go from zigzag.am to the VTB Bank application form page, where the sequence of necessary steps is presented in detail.

    The possibility of obtaining an online credit is valid through VTB-Armenia Bank (if the purchase amount is 30,000 AMD or more).

  • The consumer has the right, in accordance with the procedure established by the RA Law “On Protection of Consumer Rights” (hereinafter referred to as the “Law”), to return or exchange a non-food product of proper quality within 14 days, as well as to withdraw from an online or distance sales contract, subject to compliance with the conditions provided by the Law. You can review the relevant provisions of the Law here.

    A non-food product of proper quality may be exchanged or returned within the 14-day period if:

    • the product has not been used;

    • the product’s appearance and consumer properties have been preserved;

    • the seals and product labels have been preserved;

    • the document confirming the fact of payment issued to the consumer, or another settlement document, is available;

    • there is evidence that the product was purchased from that specific seller.

    The right to withdraw from an online or distance sales contract within 14 days does not apply in the cases provided for under Article 24.9 of the Law. In addition, the products provided for by RA Government Decision No. 77 of 30 January 2002, including personal hygiene items, are not subject to return or exchange in accordance with the established list of products.

    In case of withdrawal from an online or distance sales contract, the costs related to returning the product shall be borne by the consumer. The consumer shall also bear the costs arising from the reduction in the value of the product as a result of using the product for purposes other than its intended purpose.

    In case of withdrawal from an online or distance sales contract, the consumer shall not be entitled to reimbursement of additional costs that arose as a result of the consumer choosing a delivery method other than the standard delivery method offered by the seller.

    Additional information regarding technically complex products

    Pursuant to subparagraph “e” of paragraph 1 of Article 16 of the Law, in the case of the sale of a product of improper quality with material defects, where a claim for compensation of damages is subject to satisfaction, in respect of technically complex products, the consumer’s claims for replacement of the product with an identical or another model, as well as for termination of the sales contract and refund of the amount paid, shall be satisfied in the event of detection of material defects in the product, in accordance with the list of technically complex products approved by RA Government Decision No. 140 of 18 February 2002.

  • There is a "Search" section at the top of the site. Type the name of the model or product you are interested in and click.

    In addition, at the top of the site, on the left side of the blue ribbon, you will see the "Catalog" button. By clicking on it, the site will offer a list of products. Select and click on the product, after which you will find yourself on the corresponding page. To the left of the models, you will see filters. By selecting the appropriate filters, you will find the model you are interested in.